IT Support Specialist

. 1 ERP Support:

• Troubleshoot ERP software issues
• Assist with data entry, reporting, and analytics
• Coordinate with ERP vendors for support and updates
• Troubleshooting: Identifying and resolving technical issues related to ERP software.
• System Maintenance: Performing routine maintenance tasks, such as backups and updates.
• User Support: Assisting end-users with ERP-related queries and issues.
• Configuration and Customization: Configuring and customizing ERP systems to meet business requirements.
• Data Management: Managing data integrity, security, and backups.
• Integration: Integrating ERP with other systems and third-party applications.
• Testing and Quality Assurance: Testing ERP systems to ensure functionality and performance.
• Documentation and Training: Creating documentation and providing training to end-users.
• System Upgrades and Implementation: Upgrading and implementing new ERP systems.
• Vendor Management: Coordinating with ERP vendors for support, updates, and issues.

2. Biometric Attendance Support: 

• Install, configure, and maintain biometric attendance machines
• Troubleshoot issues with fingerprint scanners and facial recognition software
• Ensure accurate attendance tracking and reporting

3. CCTV Camera Support:

• Install, configure, and maintain CCTV cameras and recording systems
• Ensure camera coverage and visibility
• Troubleshoot issues with camera connectivity and footage quality

4. Hardware Maintenance Support:

• Repair and maintain computer hardware, laptops, desktops, printers, and peripherals
• Perform routine maintenance tasks, like cleaning and updating software
• Troubleshoot hardware issues, like network connectivity and printer problems

5. Network Support

• Ensure network connectivity and stability
• Troubleshoot internet and Wi-Fi issues
• Configure network settings and permissions

6. Software Support:

• Assist with software installation, updates, and troubleshooting
• Ensure software compliance and licensing
• Coordinate with software vendors for support and updates

Key Skills:

• Strong problem-solving and analytical skills
• Good communication and interpersonal skills
• Ability to work with different software, hardware, and systems
• Basic computer networking knowledge
• Familiarity with ERP software, biometric attendance systems, and CCTV cameras
• Ability to learn new technologies quickly
• Organizational and time management skills
• Attention to detail and accuracy