Front Desk Executive 

FRONT DESK EXECUTIVE-

Front Desk will oversee the front desk operations of our centre, ensuring a high level of customer service and operational efficiency. This role involves managing a team of front desk staff, handling customer inquiries, and coordinating with various departments to ensure a smooth daily operation.

·  Supervise and manage front desk staff, including scheduling, training, and performance evaluations.

·  Ensure the front desk area is well-maintained, organized, and welcoming to clients and visitors.

·  Handle customer inquiries, complaints, and requests professionally and efficiently.

·  Provide exceptional customer service to clients, addressing their needs and concerns promptly.

·  ·  Develop and implement strategies to enhance customer satisfaction and retention.

·  Manage and resolve conflicts or issues that arise at the front desk.

·  Oversee the check-in/check-out process for clients and ensure accuracy in billing and record-keeping.

·  Coordinate and communicate with other departments to ensure seamless operations.

·  Prepare and maintain reports related to front desk activities and performance.